Complexability Projects Process

steps in the process ...

Successfully working with complex issues means that

  • Collective and individual voices are shared, heard and harnessed

  • Options and solutions emerge from each situation

  • Each activity increases the capability of participants


Complexability projects are characterised by

  • Robust collaborative relationships

  • Customised approaches, tools and methods that blend theory and practice

  • Partnerships that embrace diversity and value the

  • Innovation through new perspectives and insights

  • Knowledge sharing that values everybody’s experience and perspective

  • Capacity building

  • Embedding sustainable options

  • Monitoring impact for continuous feedback and improvement

The Complexability Project Process

Our Process To Results


The Discovery Phase use the principles of Complexity science to co-design all elements of the project.

The Discovery Phase is concerned with determining

  • The boundaries of the project, what will and will not be considered

  • How the data relating to the current issue or problem will be identified and collected

  • Who are the stakeholders that need to be involved

  • What resources will be needed

  • Monitoring and feedback processes

At the end of this phase the project plan will be complete, the research tools will be co-designed and tested and the roles and responsibilities agreed.

Making Sense

The Discovery Phase will generate a lot of data and if software is being used, patterns and trends will be provided throught the software analytics.

Sensemaking processess are two fold ...

  • Software analytics

  • Collaborative workshops that use narrative fragments

Both of which are focused on developing sufficient agreement about the current state to take action.

SenseMaking strategies include multiple perspectives and capacity building in the techniques.

Insights to Action

This phase takes the shared understanding and level of common agreement to take action, which may take the form of

  • Advocacy for change and/or

  • Improvements in service delivery

The specific techniques of 'safe to fail' probes for complex issues, innovative approaches to monitoring and feedback are established.

Feedback Loops

Traditionally, monitoring and evaluation occurs at the end of a project, long after there is an opportunity to make the adjustments needed.

The value of Complexibility's approach is continual feedback, the ability to receive almost 'real time' information, adjusting quickly where necessary and embedding new approaches and innovations on an ongoing basis.