Complex is the new normal

Proven specialist expertise in working with complexity

What's on your mind?

Have you been wondering how to:

get insights into your recurring and challenging issues, so that you can take action and monitor impact?

engage organisations and individuals to work collaboratively?

develop and embed innovative practices?

build the capability of staff, consumers and partners?

decide between many options?

Complexability can offer you the consultancy you need to collaborate, research, report and inform on complex issues.  Bringing together a team of experts, sophisticated processes and tools, we can assist you to go from questions to answers. 

We have undertaken projects in Australia, New Zealand, South East Asia and Pacific.

We work with government departments and agencies, private sector companies, community and Non Government organisations and members of community.

All Complexability partners are experienced practitioners in complexity based tools and methods including Cognitive Edge narrative based research methods.


The core team is Australian based, with an international network.

We are an Authorised Trainer for Cognitive Edge PTE LTD


Stories That Matter 

Pulse - Hosted Conversation

On September 9 at 5 pm AEST Complexability will be sharing the results and hosting a conversation around the recent Stories that Matter Pulse we undertook.

In this practitioner-oriented conversation we will explore the patterns and emerging insights from the contributions to this project.  

This is a knowledge sharing opportunity for community members where we will walk through the visual patterns of a Pulse and what you might do to talk to the patterns.

To register please contact

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Spend 60 minutes with us while we share with you how to collect insights that will assist in identifying the best actions to support your people in these current challenging times.

We’ll share an approach and tool you can use for teams, organisations and communities.

No, it’s not another survey! This is not trying to prompt people to give a ‘right answer’, or an opinion. Rather, it’s about inviting people to share an experience, a micro-narrative, and then providing them with an opportunity to make sense of their own experience by adding layers of their own meaning.

While sharing is, in and of itself cathartic, the stories also provide a way to respond with empathy. Sharing these across teams and communities creates a repository of collective experience and helps people recognise they are not alone in their uncertainty.

Most importantly, the visual representations of the real time data captured, and the ability to inform conversations around emergent patterns help to support leadership decision making in complex environments. Understanding and gaining enough agreement to make decisions to act is as important as knowing what to manage and what to monitor.

We’d be delighted to share with you what our experience tells us.


There are three dates available September 16 October 14 or November 12

Fed up with ‘tick and flick’ surveys?

Looking for a way to discover the real stories that matter in your organisation?

Other events and resources are available via our Community of Practice.

Examples of our Work

Experience from the Field

Evaluation of Leadership Development Programs - Library Leaders in the South Pacific

Much has been said about Leadership development and developing leaders within organisations has become the focus of much training and development ...

Living in Queensland - Multicultural Development Association

MDA is Queensland's largest specialist multicultural agencies working with newly arrived individuals and families from refugee and migrant backgrounds and their local communities.  Implementing a SenseMaker TM research project based on wanting to understand the percetptions and attitudes of new arrivers to Queensland ...

Keep in Touch

Let's Talk!