Our approach

Who We Are

Our work is informed by these key principles

We understand complexity and how to enable people and organisations to engage with their challenges in ways that will create direction, focus and momentum for sustainable action.

Networks and Relationships

Operating in complex environments is about forming and reforming connections and relationships. Learning by doing is key. It’s about changing proximity and the eco-system not trying to change individuals. Our approach builds new networks and strengthens existing ones.

Context specific approaches

Given the nature of complex systems, it is impossible to have a one size fits all approach to the work we do.  Each organisation and context are connected and entangled in their own unique ways.  So, each approach is context dependent, not copied or imported.

Collaboration, knowledge transfer and capability building

When challenges are complex, playing it too safe is unsafe.  It’s more than a pivot, it’s a paradigm shift that needs different tools and methods.  Working collaboratively builds capability for next time.

New perspectives and insights to action

Operating in complexity requires mapping starting conditions and working towards a direction of travel.  The four phase process of Discovery – Sense-making – Insights to Action – Monitoring Impact is iterative and built on complexity principles that enable innovation and the next right steps.

Value Add

We add value by selecting the team and the methods most appropriate to each client and assignment, and by working in collaboration.

Complex facilitation processes and methods mirror the characteristics of a complex system.


Light footprint facilitation

Emphasis on facilitating the process not people or content

Multiple perspectives

Diversity is embraced, different perspectives are the source of innovation.

Social construction

Meaning emerges from the process and the participants, not an expert facilitator

Breaking patterns of expectations

Allowing for something new to emerge


Enough agreement to take action

It’s not about consensus as not everything in a complex system can be known

Sense-Making, Making Meaning, Taking Action

Going beyond admiring the problem and forcefully advocating preferred positions, to reaching enough agreement to take action, monitor impact and decide.. “ So what, Now what’..

Complex issues and social systems defy traditional analytic and problem solving techniques, through the characteristics of

  • networks of multiple interacting causes that cannot be individually distinguished
  • being open, irreversible, non linear, non deterministic, and context dependent
  • small inputs leading to disproportionate and often unintended and unpredictable effects
  • constant dynamic movement
  • Interventions that merge and integrate, and can easily become new issues.

So what now what?

We are informed by the work of a broad range of writers, thinkers and practitioners.  Congruence and consistency with the principles of social complexity underpin what we use and how we work

Tools and methods that

  • Collect data about the current context
  • Enable conversations that embrace diverse views, multiple interpretations, emergent options and possibilities
  • Do not presuppose ‘right’ answers
  • Ensure that the people within the system generate, make sense, and make meaning of the data, take agreed action, progressively and dynamically monitor the impact and act accordingly.
  • Build the capability of participants

Scoping and Engagement

Understanding the particular opportunities each context offers informs the design and choice of approach


Gathering data from multiple perspectives about how things are can happen in a variety of ways

Sense-Making and Making Meaning

Looking for themes and patterns to make sense of the available data and positioning those insights in context provides the basis for making meaning and taking action

Insights to Action

Knowing is not enough. Taking multiple, small actions that can be monitored is the task

Monitoring for Impact

There will always be unintended consequences. Monitoring for impact in real time enables quick decisions to amplify, modify or dampen initiatives

Through the lens of complexity

Many management methods and approaches assume levels of certainty and predictability that are inappropriate for many of current challenges. Using tools, methods and processes specifically designed using the principles of complex systems leads to co-creating shared understandings. By making sense of complexity in means that we can take action and make an impact.


What We Offer

Complex Facilitation

Experience in design and facilitation were multiple perspectives and differing opinions add value to discovering options and opportunities

Narrative Inquiry - SenseMaker®

Experience in collecting the lived experience in narrative and analytics as the basis for service improvement and advocacy

Complexity Literacy

Experience in the design and delivery of adult learning action programs

If you’re beyond admiring the problem or feeling overwhelmed email us.

Ready to start a conversation?